Frequently Asked Questions
Everything you need to know about your Subella Hair experience.
What is the quality of Subella Hair extensions?
We specialize in 100% Virgin Human Hair. Our extensions are ethically sourced, tangle-free, and can be dyed, bleached, or styled with heat just like your natural hair.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and customs processing.
Can I return or exchange my order?
Yes, we offer a 14-day return policy for products in their original, unopened packaging with the security seal intact. For hygiene reasons, we cannot accept returns on hair that has been worn or altered.
How do I choose the right length and texture?
We offer a comprehensive length guide and texture gallery on our website. If you are unsure, feel free to contact our support team with a photo of your natural hair for a personalized recommendation.
How long will my Subella Hair last?
With proper care and maintenance, our hair extensions can last 12 to 24 months. We recommend using sulfate-free products and minimizing excessive heat to preserve the hair's longevity.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Afterpay to make your shopping experience seamless.