Returns & Exchanges
At Subella Hair, we want you to be completely satisfied with your purchase; therefore, we offer a 30-day return window for items in their original, unaltered condition with all lace intact. Please ensure the hair has not been worn, cut, or dyed to remain eligible for a full refund or exchange.
Initiate Your Request
Contact our customer support team via email with your order number and photos of the product to receive a Return Authorization and the correct return address.
Prepare Your Package
Carefully place the hair extensions in their original packaging, ensuring that all tags, nets, and hygiene seals are undisturbed to avoid processing delays.
Ship the Item
Send your package using a trackable shipping service; we recommend keeping your receipt as Subella Hair is not responsible for lost return shipments.
Inspection and Refund
Once our quality control team verifies the condition of the returned hair, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing